Terms and Conditions
1 - PURPOSE AND SCOPE
2 - PRODUCTS
3 - THE ORDER
4 - PRICES
The prices are indicated in Euro (€) all taxes included (TTC).
They take into account the French VAT in force on the day of the order.
The prices of the Products are exclusive of delivery charges.
The amount of the delivery charges will be specified on the order form before validation of the order. KEN OKADA PARIS reserves the right to carry out price promotions as well as sales on the legal dates imposed by the regulations in force in France.
Delivery in France will be made by Colissimo. The delivery time is taken into account from the delivery of the package to the Post Office. The order will be delivered against signature. In the event that the Customer is not at home at the time of delivery, the order will then be held at the nearest post office and the Customer will be notified by a notice of passage. The Customer will then be able to pick up the order upon presentation of a valid ID. KEN OKADA PARIS is not responsible for delays in delivery in case of absence of the Customer at the delivery address. The notice of passage of the deliveryman or the Post Office, will act as the respect of the contract between KEN OKADA PARIS and the Customer, without the latter losing his rights of verification of the articles under 3 days and his right of withdrawal of 7 days, as soon as he will have taken possession of his order. The delay of service is not guaranteed during certain periods of strong activities, such as the periods of sales. The goods travel at the risk of the recipient. Check the contents of your order and its condition upon receipt.
You can contact us at +33 (0) 9 83 02 87 94 for any anomalies. For this you have a period of 3 working days to inform us, either by mail, or by e-mail, or by phone.
All our contact details are on the KEN OKADA PARIS website. In case of delivery in a store, the customer has 15 days to collect the order. After this period, the exchange of products can not be assured (especially during sales period).
Note: Regarding the delivery outside the European Union, taxes may be charged upon receipt of your package. These taxes, which depend on the country in force, remains at your charge. We cannot give you the exact amount.
6- IN SHOP
We do not practice refunds.
On the other hand if you were not satisfied with your purchase we offer you the possibility to come and exchange your item for another product, or bring it back to the store for a credit note valid for 1 month within 1 month from the date of purchase.
Ken Okada reserves the right to refuse the return or exchange if the item is not returned in its original condition.
Sale items are final sale and therefore are not eligible for exchange or credit in store. During sale periods exchanges, trade-ins and use of credit notes are suspended
When purchasing a gift in store specify it at the time of purchase. We will keep your data and the price at which you paid for the gift item. Following this, the recipient has one month* from the date of purchase to proceed with the exchange upon presentation of the name and information of the person who made the purchase.
*except during periods of sales instituted by the state
This exchange is made under the condition of presentation of the remasteurized business card (or equivalent) which contains the following information:
- The date of purchase
- The name of the person who made the purchase
- The name of the product(s) offered
- The company stamp
SERVICE AT YOUR FIT:
To access this service the garments must have already been paid for by the purchaser. Depending on the amount of alterations Ken Okada reserves the right to ask for 50% of the payment in advance and the other 50% upon delivery of the items once finished.
Complex alterations................. on estimate
Clothes that have undergone alterations or modifications are neither returned nor exchanged. After notification by email, sms, or phone the person has one month to return to pick up their finished items.
The website www.ken-okada.com is published by the company KEN OKADA Paris, a Limited Liability Company identified under the number 434 002 804 RCS Paris, whose registered office is at 1bis Rue de la Chaise, 75007 Paris, represented by Ken Okada. Company with a share capital of €25,000 whose SIRET number is 434 002 804 00020.
The website www.ken-okada.com is hosted by the company OVH.
Photo and video credits: Ken Okada Paris ©Copyright 2021